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Beyond theft: Why Walmart and Target should ditch self-checkout

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Retailers and restaurants love to put off consumer work on the grounds that it’s somehow better for them. It’s like when you order a bagel and a cup of coffee from Panera Bread and get tricked into a blank bagel, packets of frozen butter or cream cheese and an empty cup of coffee.

Restaurant frames that allow you to customize your order. In reality, it’s just Panera skimping on the work and making you do things restaurants usually do for you.